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Customer Testimonials
Happy with my purchase experience overall
Service was excellent! After inquiring online about SUV options, we received a call within minutes from Mark Trimbell who was calm, cool and collected answering every question confidently while making the entire experience meaningful. His patience and demeanor impressed me. He engaged with my daughter and wife ensuring they felt comfortable and at ease. Mark was a gentlemen opening all doors for my family and offering something to drink. It was between a 2020 GLC Mercedes and X1 BMW 4WD after visiting Audi and Lexus as well. Mark was made well aware that I liked the Mercedes and my wife was ...
⭐⭐⭐⭐⭐ Service was excellent! After inquiring online about SUV options, we received a call within minutes from Mark Trimbell who was calm, cool and collected answering every question confidently while making the entire experience meaningful. His patience and demeanor impressed me. He engaged with my daughter and wife ensuring they felt comfortable and at ease. Mark was a gentlemen opening all doors for my family and offering something to drink. It was between a 2020 GLC Mercedes and X1 BMW 4WD after visiting Audi and Lexus as well. Mark was made well aware that I liked the Mercedes and my wife was ...
I had a great experience with East Bay BMW. David Dagstanyan, Christian Lee and Colby Reed were extremely professional, friendly and helpful! This is how car buying experience should be. Definitely would recommend this dealership to anybody who is out for getting their next means of transportation!
The team at East Bay BMW did a great job! Thank you to Sunil and Vlad for putting together a great deal.
I have leased as well as bought several cars from East Bay BMW. Process has always been quick and easy and any issues with my cars have always been resolved quickly.
The sales team at BMW Pleasanton was wonderful to work with! They were professional and very patient in letting me take the time I needed to make decisions that were best for me. They were helpful, knowledgeable, and made the overall experience run smoothly.
OK - I expect to pay for BMW service. We all know that. I’m OK with this given their expertise.What makes this dealer good is the quality of their staff. I’ve been bringing my BMWs here for five years. They always treat me well and always fixed my problems. Frequently they’ve gone out of their way to find economical ways to fix an issue. For instance a service tech and mechanic figured out how to replace my burned out catalytic converter under a fairly unknown warranty. (A Federal catalytic converter warranty goes beyond BMW’s drive ...
Our purchase for a new vehicle could not have been any more easier. Jesus and Steven did an outstanding job with helping us purchase our new vehicle. Jesus Martinez took care of all our requests in a professional and caring manner. Steven Kong made our financial experience very easy and was insightful of interest rates.Customer service was excellent! Love this dealership will be referring people and buying from them again.!
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