Customer Testimonials
While searching for our BMW X7, East Bay BMW (a Hendricks company), doesn't mark up their vehicles like most other BMW dealers I contacted. They didn't have the color with options I wanted, so I decided to custom build and order my X7. Bob Shankle was the sales rep, who worked with me from the start to the delivery for our X7. The whole process to order was easy and pick up process not time consuming. Our experience has been nothing but pleasant and would do business with them again and recommend to our friends.
While searching for our BMW X7, East Bay BMW (a Hendricks company), doesn't mark up their vehicles like most other BMW dealers I contacted. They didn't have the color with options I wanted, so I decided to custom build and order my X7. Bob Shankle was the sales rep, who worked with me from the start to the delivery for our X7. The whole process to order was easy and pick up process not time consuming. Our experience has been nothing but pleasant and would do business with them again and recommend to our friends.
East Bay BMW has once again surpassed my expectations with their service and quality products. This is my second time leasing a car from them and my Client Advisor-James Ylagan went above and beyond to make sure I got the perfect vehicle that fit my commute and budget needs. The entire car buying process took a little over 2 months because I wanted a specific car at the right price point. James checked in with me on a weekly basis and kept me updated on the new cars they received, and advised me of their options, special features/packages, interior and ...
Great experience at East Bay BMW recently, hearing that inventory was scarce I went in 6 months prior to my lease ending and learned that it was best to order my next car. Michael Sutton worked with me to pick out the features I wanted and I ended up with a great car - cant thank him enough....Julie
(This is a follow-up to my 12/16/2021 review) I would like to extend my appreciation to Jim Burke of East Bay BMW, Pleasanton. He went above and beyond to take care of my car issues. He listened patiently and very sympathetic when I told him about my frustrations regarding the bad service I received earlier. He readily promised that he will handle it personally and do all he can to fix my car. He kept me updated on the progress and got it done as soon as possible. Thank you, Jim Burke for going the extra mile! Great Service, very professional, ...
This dealership was so friendly, everyone seems to know who you are even though they are not assisting you. They are so friendly and caring, they work hard to meet your needs.
I liked the inspection video and printed inspection report.
The BMW service department was great. Kevin Rego is a fantastic service representative. But I was disappointed at BMW for not repairing an update for my model SUV x5 ,when I continue to hear a thump sound when making a sharp left hand turn.
Sasan provided excellent customer service and helped me a lot by guiding me at every step of the way. If I will come back to East Bay is because of Sasan.
Sasan was amazing and super knowledgeable about the type of car that I was looking for. This was my first car purchase and he was super patient and answered all the questions that I had. Book with him and you will have the best experience.
Sasan provided excellent customer service. He was very patient with my family and I, and knows what he is talking about when it comes to BMW! This was my first car purchase and he was super patient with explaining the steps that were going to be taken. Super quick when it came to test driving, and very flexible with scheduling. It was nice to be able to text him about changes and get a response within an hour. This made getting my first car at the best price and in the quickest time! Thank you!
Just purchased our second vehicle from East Bay BMW. Our sales associate, Jake Jernigan, was extremely professional and very personable at the same time. He is also very knowledgeable about the cars as well as all procedures used by East Bay BMW. Jake's follow-up throughout our process to buy this car was great. Over all, great dealership to do business with and we would recommend them to anyone.
I came in for a scheduled service and am so impressed with how professional, efficient, and friendly the staff is at this BMW dealership. It is also incredibly clean and the staff conscious about making one feel comfortable during these pandemic times. I give them an A+ rating
Very good customer service. Follow up and keeping me informed on status was great. Lease return process for was fairly simple. Service dept was excellent.
My first service and I was really impressed! The kind of information you provide and service completed as promised. It may be just a regular job but you do it well!
I was looking to place a factory order for a BMW X3 M40i and contacted several BMW dealers in the Bay Area that were rated well on DealerRater. Mark Trimbell from East Bay BMW was very responsive, more so than the other dealers I contacted. He was very knowledgable about placing factory orders and did a great job walking me through what to expect. Pricing was fair and there were no shady fees tucked into the purchase. I found East Bay BMW to be honest, knowledgable, and friendly, and would highly recommend them.
Amit did a great job. I pointed out something I was concerned about and her personally took care of it. I was just saying to my husband that I love the service at East Bay BMW.
On time, customer area not well stocked as others
Great place, good customer service. There has been no delay. Bought the car with another dealer but would love to buy my next car with you!
Geoff was very pleasant to work with and got me in and out efficiently. Zachary also was quick and friendly in his service. Thank you.
My experience was amazing! Nicole was professional, knowledgeable, and friendly! All while creating a safe environment for me to make a decision. You won’t be disappointed with East Bay BMW!
Very pleasurable experience. No pressure. No hassle.
excellent customer service, appointments were on schedule
East Bay BMW is by far one of the best in service levels and a trusted service provider. I trust them with my BMW for over 6 years and will continue to do so.
We wanted to upgrade to luxury car. We were contemplating amongst BMW, Mercedes and Lexus. Jason, Jonathan at Pleasanton BMW took us through various available SUVs, explained the utilities , options available in a very friendly and detailed manner. They gave us enough time to decide on based on our budget. We took couple of days, before narrowing down to X5. Once we decided, Jonathan helped us with test rides, Jason with finances to get a decent deal on pricing and finally, Jaspreet helped in patiently going through various options available in our SUV. Thanks to the BMW team. It was ...
Well informed and very satisfied. I am also advised that I should have a service check before my extended warranty expires in 1.5 years.
My complaint: I scheduled a loaner days in advance. I arrived at 8:40 and waited in the waiting area until 9:20 for the loaner. The gas in the loaner vehicle was on the red line so I had to put gas in it after waiting 40 minutes.
My service advisor Kier Custodia was excellent!! I will definitely return to East Bay BMW and only have Kier Custodia be my advisor.
Ezequiel is fantastic. Efficient and honest and with me. I continue to go to east bay because of employees like Ezequiel. Look forward to seeing again!
Michael Sutton is a star. He is patient and professional. After searching for months, going back and forth between Mercedes and BMW Michael found me the perfect car. I never want to buy a car from anyone else!
Ezequiel helped me out and made the service on my Z4 super easy and they exceeded my expectation on the experience.
Ezequiel Hernandez is the bomb. Needed to get my BMW Z4 serviced and he made it so easy and helped with everything possible under the sun. I will be coming back and will gladly recommend East Bay BMW to anyone needing service.
Not only we bought our car from here, we have been dropping our car for service and repair for about 8 years. The service advisors are very professional and courteous including the parts area and the sales person. Due to pandemic, I feel safe to drop my car for tire replacement and minor maintenance as they sanitized the cars with safety protocols in place. We always received great customer service. The advisor would send us video link to look at the issues they found with our car. They don?t push us in getting every items fixed and you can consult ...
Excellent customer service and finished the scheduled maintenance on time
I had a scheduled BMW oil change at 7am in Pleasanton. I was greeted with professionalism and the process was relatively easy without any hassle.
The actual service to my vehicle was good the issues I had were first of all no one told me it would be 2.5 hours to service my car(regular routine service). When I got there and they told me, I was shocked and the service agent knew I was surprised but there was no offer for a courtesy shuttle to take me back home either (perhaps due to Covid, but again no one said anything about this when scheduling the appointment or during the endless reminders for the appointment). I had to call my husband out of work to come ...
Called and made service appointment very quickly. Ezequiel communicated with me on what they found during service visit and costs involved. Very helpful and knowledgeable.
My oil light came on out of the blue. Swung by the dealership and Ezequiel Henriquez attended to it. I was in and out in no time. =)
Calculating alternative wheel and tire sizes for BMW Z4 is not easy, because the car is so sensitive, but Fred Moreno in the Parts Department was up to the task. Once decided, purchase was easy and convenient. Results exceeded my expectations. Highly recommended.
Stanley was very patient very calm and very knowledgeable and assist in my fiancé and I very well. We are pleased with my new BMW
I ordered a 2021 BMW M240i in July. My sales advisor, Mark Trimbell, previously worked with my father when he purchased a 2020 BMW X3. Initially, it was difficult to get an allocation for a custom order so I put in a deposit to get in the 'queue'. Within several weeks, Mark was able to get me an allocation and I was given a production number. Throughout the production and delivery period (~ 3 months), Mark kept me apprised of the status of the car. When the vehicle reached the dealership, I got a call first thing in the morning and was at ...
Buying a new BMW from Easy Bay was a pleasant experience. Erik Fall (Internet Sales) was professional, courteous, knowledgeable and respectful. Can't ask for any thing more than that.
Sasam the sales representative kindly helped us throughout selecting my new vehicle. Very kind, respectful and attentive. Made my experience with Eastbay BMW worth buying from. We will most definitely recommend Sasam to anyone we know that looks forward into buying from BMW.
Definitely THE place to go if you want attentive to detail and excellent customer service. My experience was only with Christopher Phan tho! See him.
Kind and reasonable dealers Good car and facility Good sevice
This was the best service department experience I’ve ever had at any dealership! Customer service here is second to none and I will continue to use only this dealership for anything BMW. Jim the service manager was absolutely awesome as well as Amit my service advisor. Both were extremely helpful with understanding the issues with my car and making sure I understood what was going on.
Staff was very pleasant and helpful, especially Mr. Geoff Murray Able to provide me with a loaner while the car was being fixed. Great Job!!!
Waited almost 20 minutes in lounge for my appointment while other clients drove up and were immediately served.
Everyone is very pleasant and accommodating. They took care of all my concerns tight away and efficiently. People at service Geoff, Kevin and Zach are awesome ?
Brought my car in for an oil leak, They identifed additional major items to fix and was done under warranty. Pleasantly surprised since I did not suspect anything was wrong with my car.
Basic brake fluid service. Quick turnaround. No hassle loaner. Bit of a shoddy job on the car wash but that's a perk so no biggie.
Sasan was very patient and friendly during the process. He was respectful during conversations as well. He also skipped lunch to make sure our paper workmwas completed. There was some work that needs to be done on the exterior of the car. Sasan followed up during his day of to make sure the appt was done with the service dept. i will gove Sasan a 5 star rating
Great service from Jaspreet Aujla Delivery time he check outside cleaning inside cleaning And also teach uss feature Thanks ?
I was very pleased everyone was helpful and courteous. My car was repaired to my satisfaction. It was a pleasure to deal with everyone.
I was very pleased, everyone was helpful and courteous. My car was repaired to my satisfaction. It was a pleasure to deal with everyone.
Great and friendly service really attentive and more then willing to answer all of your questions doubts. I highly recommend getting your car serviced here
Brought the car in to road force balance the tires. No other service before could eliminate fairly annoying vibration in spite of the fact that I bought the top of the line Michelin tires. The service foreman, Frank tested the car before and after the balancing was performed and stated that the vibration is almost completely eliminated. I truly appreciate his honesty and I am quite satisfied with the results. The entire experience was very pleasant and I now enjoy driving my car a lot more.
A pleasure from beginning to end. Easy appointment, responsive service, work completed as promised, and a great car wash.
Great customer service from Ryan. Very helpful in explaining things about my car.
In the market for a new vehicle, I had seen the BMW X1 on the road and really liked it! Looked it up online on different sites and still liked it. To be fair when starting the buying process, we went and looked at other vehicles, always comparing it. Finally we chose East Bay BMW because of easy access for us. How happy we are that we did. We got a tremendous sales person, Michael Sutton. We discussed the car and then test drove it. That night, we came home with our car that we absolutely love!!
My experience here was great Chose them as my dealership not only because i found the car that i want it, but because they offer you a excellent costumer service and great atmosphere , sale staff name Mark Trimbell helped me work thru the vehicle explained everything i need and good person to help run the process if you ready to want the vehicle. I have no doubt for this place East Bay BMW Thank you !
Excellent Service provided by Geoffrey Murray, right from drop off to pick up. This is my 4th BMW from Fremont dealership. Its great working with Calvin and I am very happy with their service.
Excellent service while I waited. Felt totally safe in the lounge, saw people coming through regularly to clean surfaces and remove trash. Had oil service, brake flush, interior/exterior protectant refresh completed and took the proactive step of having the battery replaced on my now 5-year old car.
Nothing but great things to say! Ryan is always great to work and the team at East Bay BMW always goes the extra mile to satisfy the customer.
My hubs just bought a new electric mini from East Bay Mini and the wonderful Jaspreet helped guide me through all the features last weekend over the phone via facetime (staying safe during covid yall!) and answered every question I had. For a brand new model, I'm impressed he knew every last detail. Love the car, love the service. vroom vroom!
Daniel Fox was my Sales Rep and he was a true professional. Very knowledgeable about the entire process. Would recommend him to friends and family.
Great service from Amit! He greeted me with the utmost respect and took great care of my car as if it were his own. Will be taking my car for all of my services from now on.
I love the no pressure to buy at this dealership. I was there probably 4 times or more and was never pressured. Nicole was a true professional.
Hello everyone I’m pleased to say once again East Bay BMW Fred Moreno || took good care of me so plolite and conservative in so many ways! He treats me like I’m apart of the BMW family and I really appreciate his compentense to get the job done! From the first day on the phone with just being real not keeping anything from me because I’m Black but he treated me like I should have been treated. It’s not a lot of people that treat us that way me and my Mother are so pleased with his ...
First oil change for the vehicle that I purchased in December of 2019
Nice location. Very friendly staff. I got a car from this dealership and only do service here even though it’s not the closest location to me. I do like to work with this dealership because they can listen to people and always trying to help you.
Super service, care, and facility. Service was clearly explained. Appreciated being taken care of by one service manager throughout. Check out was easy too!
I have never been disappointed when visiting East Bay BMW in Pleasanton, CA. From buying my car there to having all recommended services performed, the customer service is always excellent. Definitely recommend this dealer!
They really helped me get into a car and worked with me and my financial needs. They were friendly and not pushy about the selling the car.
Michael Sutton at East Bay BMW was very professional and patient with us during our purchase of a BMW X3. My wife and I felt we were very well taken care of during the entire process.
Great and easy process. The sales group there was really good to deal with, especially Greg Angell, Jimmy and James.
Fred went over and beyond with not only ordering my key fob but also assembling it for me. He also helped with a mirror cap i ordered a few weeks ago! Excellent service.
Amazing buying experience. If you want to drive a BMW the team at East Bay BMW will make it happen. This is my 3rd BMW & I’m a happy repeat Customer. Thanks Mike for assisting me with the new car, loving it.
The service team was prompt. They explained all options. I was somewhat frustrated and they were very patient and professional. Kevin Rigo was my service manager and he was very helpful.
Great experience, great customer service. Shoutout to Kier.
Awesome! I could not have been more pleased by the customer service I received. My negotiation with Mo was attentive, honest, and fair. From the first time I saw my car, to the last signature in the finance office, I'd give my experience a 10/10
Everyone was amazing! From Matthew Allen’s direction, Kevin Rego service help, to Chris Lee! I love East.Bay BMW! This dealership is the only one I go too!
I was at the location for only 5-10 minutes to pick up a car so there was limited exposure to the inside of the facility but the service I received was pleasant.
DANIELLE KIRKER at Eastbay BMW is an honor and pleasure to work with. She goes above and beyond call of duty to provide individualized professional service that makes one feel like a VIP customer. I can proudly say she is the BEST!!!
Professional, efficient. I have been dealing with East Bay BMW for over 4 years and am always pleased with the service experience. Amit is the best!
The Mini dealership was very helpful with getting a new car for me and acted very promptly through all the processes. Thank you especially Daniel!!
Nicole Pulido gave us great service, she made sure we got what we were looking for. Highly recommend her.
Excellent-our service representative Mark Terkelsen was great
Staff was was friendly and caring. Everything was explained without rushing and the car was ready based on the estimated time given for the service.
Kevin was so helpful from start to finish (as always)! Detailing was great - looks new.
My wife and I traveled 2.5 hrs to look at a Mini Countryman, we didn't know what to expect there. We were greeted by Erik Fall and his associate, Eric with a C, and they got us a Mini Countryman to test drive. They were so friendly, made us feel comfortable, and treated us like royalty, all with no pressure tactics that you see at other places. Even after buying the car another associate Jaspreet went over all the cars features and even hooked my phone up to the car. Erik Fall even called the next day to see if ...
Jesus‘ customer service was amazing It was painless and easy transition He was very accommodating and patient Definitely I felt that he was listening to my concerns and questions
This was my first experience with BMW and the Team at Hendricks was amazing! Gregory was excellent and provided amazing service as well as the Gaberial in the finance department!
Went in to grab a part and Fred was very helpful with getting me in and out with the correct part. highly recommended!! Hopefully don’t need to go back for parts again!! Lol
Quick, efficient, have the parts I needed available. Price could be better Fred was knowledgeable. He offered to bring the parts to my car. Great experience
I am impressed with the service and their handling of the COVID-19 protocols. They are very professional and courteous. Thank you for washing my dirty car too! Much appreciate the extra step!
We were treated well throughout the entire process. We would highly recommend East Bay BMW to anyone buying a new or used car. Greg Angell was wonderful to work with. We hope we are lucky enough to buy our next car from East Bay BMW as well.
Love coming here. Amit Prasad is the most awesome person to work with. I am moving so I will miss him.
Have the highest praise for Greg and team working with me on my BMW purchase. Patient and professional. Could not be happier with the experience and vehicle.
Excellent dealership!!! Have been a customer for 37 years! Wouldn?t go anywhere else! My Sales Rep Mark Trimball and Service Director Jim Burke look after me to the highest standards.
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