Wanted to give Fred Moreno a 5 Star Review! Fred went above and beyond today with excellent service and product knowledge. Hes one of a kind!
Fred in parts was very attentive and knowledgeable A+ service
Very professional and felt very safe. Had been a bit worried about getting my car service but Ryan did a great job along with all the staff i encountered alleviated any worries.
I went today to East Bay BMW to by some accessories for my new X3 and Fred Moreno was far and beyond recommended hot and cool stuff.
Service advisor (Kare - sorry for the spelling errors) was courteous and kept us informed with the service updates. Ali (Technology Specialist) was very knowledgeable and helped us with setting up Connected app. Thank you!
I had a wonderful, hassle-free experience at this dealership thanks to our incredible salesperson Nicole Pulido. She was so friendly and made sure we felt welcome. She educated us on the vehicle and answered any questions we had. She also made sure we got a great competitive deal and was so helpful throughout the whole process. I would highly recommend this dealership and especially Nicole! You should always do your homework but when it comes to pulling the trigger make sure you come see Nicole!
I called in to inquire a service on my car and unfortunately there was no service representative available. Nicole in reception was extremely friendly and helpful ensuring that I will get a call back! I would recommend this dealership because the staff is very friendly and kind!!!
Regarding the Parts Department:Required help from Fred from parts. Had great customer service and was very professional. Highly recommend going to see Fred for any parts need.
Kai in the genius team was a great help! Definitely recommend him and Fred in parts was really helpful with picking out my Bmw accessories.
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