I had a fantastic experience with AJ Nguyen at the service department. I have and always had many BMWs and I'm very picky about who gets to touch my car and I honestly have come to hate many of the BMW dealers in the Bay Area.Eastbay BMW has always been my destination for BMW service, in this case AJ was an absolute lifesaver. He is not only polite and proper but also was very easy to work with, kept me in the loop with updates and texts, took proper care of my BMW 1M and even got me in without an appointment, got the parts ordered, finished and delivered the car back to me within 24 hours.I am totally blown away by how efficient is Bay BMW service department works in comparison with the other Bmw dealers in the area. They're absolutely second to none and they are number one in my book.I will be referring all my friends, family and everyone I know with BMW that wants proper service to go to AJ at East Bay BMW.Thanks again AJ, you are the best!
My sales representative Micheal Sutton and the Sales manager Phil both were so helpful by placing a new car order until its delivery. They both helped me a lot with the new car deal. I am so happy with both of them and I am glad that I bought a new 4 series. Thanks Mike and Phil
Awesome experience picking up our car. We did 90% of what we needed over email and phone since we had to drive 2 hours to pick up the car. WE got there to pick it up and everything was as advertised, and we were on our way home with the new car in no time. They made it as easy as possible when buying a car.
Smooth process, great customer service, this is our 6th car purchasing from East Bay BMW and we would do it again and again.
We were given very good customer experience.pleaseant attentive staff, we already own a vehicle purchased from here. Way better experience compared to Honda, Toyota dealerships in the area, where it's nil.
I thought a mark and Steven have done a great job explaining things to me. We anticipated 2 hours and ended up a lot longer so that was disappointing because I asked how long it would take.
My wife and I went to return our Clubman and was served by Jesus Martinez. He is a friendly and sincere guy, who answered all our questions. Actually, we did not necessarily have to lease a BMW. However, his service and candor made us feel to take a try. The entire experience was comfortable without push. As a salesperson as well, I would love to say Jesus is a great sales and trustful. If you go there to buy a car, ask for him to help.
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