Discovered more work needed on inspection for it done under warranty, and I got s loaner convenient
My salesperson actually came to my work to help facilitate the transaction. Great service and dedication.
I traded in my BMW for a newer CPO BMW. Sunny & Kaitlin made it ok ncredibly easy. Great service with me in mind. They were efficient and knowledgeable. I am so happy to be connected with them for my purchase and now service going forward.
2019 Feb 02 - East Bay BMW has excellent staff! Definitely a great experience and thanks for the excellent customer service provided! Thanks, Aaron, for taking care of our service request! Also, thank you to Dan Arrienda, as he consistently inquires if everything went well whenever he sees us at the dealership! Thanks, Dan, you representing the dealership well and making our visit a great one! 2016 November 21 - Jonathan Castaing, Service Advisor, provides EXCELLENT customer service. We're super happy working with Jonathan. He provides service with a smile and ensures we get the best service from his team. He is a great representive for East Bay BMW. Thanks, Jonathan!!! Also, Miranda from the front desk with her service with a smile! She represents East Bay BMW greatly! Jonathan - you're one of the reasons we stay with East Bay BMW!
Turned in 2016 BMW for end of lease process and purchased a 2018 in less than 2 hours. Outstanding friendly service by Sales and Finance.
Easy purchase, easy pickup, super friendly sales and service. Highly recommend.
Today I visited this dealership. Ernie was very professional and answered all my questions. He listened carefully and the overall experience visiting this dealership was great. Thank you!
Experienced team, made transaction simple & informative to make the buying process simple & to the point. Sales came in on his day off to make sure that I was taken care of & out the door with my new BMW for my son. Thx!
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