East Bay BMW Blog

BMW of North America Announces Best BMW Dealerships for 2010

noreply@blogger.com (East Bay BMW) — Mon, 15 Mar 2010 19:34:00 +0000

BMW of North America, LLC Announces Best Dealerships for 2010 “2010 Center of Excellence” focuses on customer satisfaction, outstanding brand representation, and operational excellence.

Woodcliff Lake, NJ – March 12, 2010… BMW of North America, LLC announced the names of its top performing dealerships in the U.S. This year, 24 out of 338 BMW dealers nationwide were awarded the “2010 Center of Excellence” (COE). The Centers were selected based on the criteria of customer satisfaction, outstanding brand representation, operational excellence and profitability.

East Bay BMW of Pleasanton, California was one of the dealerships awarded the “2010 Center of Excellence,” marking the 8th year that the Center has received the honor. East Bay BMW’s ability to demonstrate that BMW performance goes beyond the road has helped build its reputation as one of the top‐performing dealerships in the country. “All BMW dealerships offer a premium experience to our customers, but the 24 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “It’s a highly coveted award and our top dealers worked hard all year to achieve this high honor –we congratulate them.”

BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls‐Royce
Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United
States has grown to include marketing, sales, and financial service organizations for the
BMW brand of motor vehicles, including motorcycles, the MINI brand, and the Rolls‐Royce
brand of Motor Cars; DesignworksUSA, a strategic design consultancy in California; a
technology office in Silicon Valley and various other operations throughout the country.
BMW Manufacturing Co., LLC in South Carolina is part of BMW Group’s global
manufacturing network and is the exclusive manufacturing plant for all X5 Sports Activity
Vehicles and X6 Sports Activity Coupes. The BMW Group sales organization is represented
in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity
Vehicle centers, 143 BMW motorcycle retailers, 91 MINI passenger car dealers, and 31
Rolls‐Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group’s sales
headquarters for North America, is located in Woodcliff Lake, New Jersey.

East Bay BMW is awarded 2010 Center of Excellence Again

noreply@blogger.com (East Bay BMW) — Fri, 12 Mar 2010 15:59:00 +0000

BMW of North America, LLC Announces Best Dealerships for 2010

'2010 Center of Excellence' focuses on customer satisfaction, outstanding brand representation, and operational excellence.

On March 11, 2010 BMW of North America, LLC announced via a press release the names of its top performing dealerships in the U.S. This year, 24 out of 338 BMW dealers nationwide were awarded the "2010 Center of Excellence" (COE). The Centers were selected based on the criteria of customer satisfaction, outstanding brand representation, operational excellence and profitability.

While all of the award recipients did well in providing quality service, some 2010 winners continue to exceed the expectations of their customers winning the COE multiple times. A few note worthy dealer accomplishments include Reeves Import Motorcars, Inc. in Tampa, FL for achieving COE nine years; East Bay BMW in Pleasanton, CA and Flow BMW in Winston Salem, NC for winning the award a total of eight times; and Isringhausen Imports in Springfield, IL for winning the award seven times. Additionally, Global Imports has won the COE award for seven consecutive years and Hendrick BMW has won for six consecutive years.

"All BMW dealerships offer a premium experience to our customers, but the 24 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand," said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. "It's a highly coveted award and our top dealers worked hard all year to achieve this high honor – we congratulate them."

New Century BMW
Alhambra, CA

East Bay BMW
Pleasanton, CA

South Motors BMW
Miami, FL

Reeves Import Motorcars, Inc.
Tampa, FL

Global Imports
Atlanta, GA

Isringhausen Imports
Springfield, IL

Dreyer & Reinbold, Inc.
Indianapolis, IN

Sunbelt BMW
Meridian, MS

Hendrick BMW
Charlotte, NC

Flow BMW
Winston Salem, NC

DeSimone BMW of Mount Laurel
Mount Laurel, NJ

Flemington BMW
Flemington, NJ

Sandia BMW
Albuquerque, NM

Capital Cities Imported Cars
Glenmont, NY

Keeler BMW
Latham, NY

Kuni BMW
Beaverton, OR

New Motors, Inc.
Erie, PA

Sun Motor Cars BMW
Mechanicsburg, PA

Rick Hendrick Imports
Charleston, SC

Hilton Head BMW
Bluffton, SC

Classic BMW
Plano, TX

BMW of Austin
Austin, TX

BMW of San Antonio
San Antonio, TX

BMW of Sterling
Sterling, VA

THE BMW SPRING SALES DRIVE AT EAST BAY BMW

noreply@blogger.com (East Bay BMW) — Tue, 09 Mar 2010 23:24:00 +0000

THE BMW SPRING SALES DRIVE.
Up to $2,500 Spring Drive Credit on Select 2010 Models.

There's only one ultimate driving machine.
There's only one BMW spring Sales Drive at East Bay BMW. Visit us today to learn how you can take advantage of the Spring Sales Drive.

$13,000 OFF MSRP on 2010 BMW 650i Coupe

noreply@blogger.com (East Bay BMW) — Tue, 09 Mar 2010 20:34:00 +0000

2010 BMW 650i Coupe

Live vicariously through no one. With sleek, modern style, the 6 Series is replete in head-turning beauty and, of course, incredible BMW performance.

$13,000 OFF MSRP
1 at this offer

Exterior: Black Sapphire Metallic

Interior: Black Dakota Leather

Options: premium sound package, sport automatic transmission, active steering, universal garage door opener, adaptive light control, real time traffic information, head up display, BMW Assist wtih Bluetooth, sport package, 19" wheels with performance tires, active roll stabilization, comfort access keyless entry, BMW Teleservices, navigation, voice-command and more.

*All advertised prices exclude government fees and taxes, any finance charges, any dealer document preparation charge, and any emissions testing charge. Offer expires 3/31/2010. Stock # 300006; VIN CV92777

Mark Martin Races Hendrickcars.com No.5 this Sunday

noreply@blogger.com (East Bay BMW) — Tue, 02 Mar 2010 18:12:00 +0000

Hendrickcars.com is the primary partner for the Hendrick Motorsports No. 5 Chevrolet and Mark Martin this Sunday, March 7, 2010 at Atlanta Motor Speedway after a two-week sponsorship with JR Motorsports on the #88 Chevrolet (finished 7th 2/20 in Fontana and crashed early on 2/27 at Las Vegas). Mark Martin has had two 4th place finishes in the last two races and finished second in the 2009 NASCAR Sprint Cup Series point standings.

Martin began his racing career at the age of 15 in his home state of Arkansas. Competing on dirt tracks, he won in only his third start and that same year – 1974 – won the Arkansas State Championship. In 1976, Martin left his dirt days behind and moved to pavement racetracks.

In 1977, Martin started competing in the American Speed Association (ASA). He earned rookie of the year honors that year and went on to win the championship the following three seasons.

Hendrick’s admiration grew for Martin’s on-track skills as well as his ability to motivate and inspire his crew members. Hendrick decided to pursue the NASCAR veteran, and in July 2008, Martin announced that he would return to full-time Sprint Cup competition to drive the No. 5 Chevrolet for Hendrick Motorsports.

Martin did not disappoint in his first season with the powerhouse team and posted one of his career-best seasons with five victories, 14 top-five finishes and 21 top-10s. He also notched a career-best seven pole positions.

In his return to full-time racing, Martin challenged for the 2009 Sprint Cup championship. He opened the Chase as the points leader and maintained the top spot during the first three races of the postseason. During the final race of the season, Martin was the only contender with a mathematical shot to reach Hendrick Motorsports teammate Jimmie Johnson, who ultimately scored his fourth straight Cup title.

Martin finished the season with several honors and notably was recognized as NASCAR Illustrated’s Person of the Year presented by Old Spice. He also earned the Sporting News’ Dale Earnhardt Tough Driver award. Martin was named to the All American Team selected by the Auto Racing Writers & Broadcasters Association and was nominated for the SPEED Performer of the Year title.

Late in the 2009 season, Mark Martin announced that he would return fulltime to Hendrick Motorsports through the 2011 season to drive the No. 5 GoDaddy.com Chevrolet.

East Bay BMW's 2009 Recognition Celebration

noreply@blogger.com (East Bay BMW) — Mon, 01 Mar 2010 21:47:00 +0000

Every year East Bay BMW recognizes key employess that went above and beyond their job duty. East Bay BMW is proud to announce the 2009 Employees and Deparment of the Year:

James Herren, Business Development Manager receiving and presenting Philip Maxson, Business Development Representative the 2009 East Bay BMW Department of the Year award.

Jim Burke and Alan Elias, Service Advisors. Award presented by Eric Gordon, Service Manager

Joe Pagano, Client Advisor of the Year, receiving award from Donna Tafoya, General Manager

Javier Gomez, Parts Advisor, receiving award from Luis Romano, Parts Manager.

Mark Badero, Service Technician. Award presented by Eric Gordon, Service Manager.

Orlando Ramirez, Detailer (not photographed)

The All-New BMW 5 Series Sedan is Arriving Soon

noreply@blogger.com (East Bay BMW) — Mon, 01 Mar 2010 18:31:00 +0000

Are you ready to experience the all-new 5 Series Sedan? It is a true expression of beauty. Visit East Bay BMW to reserve yours today.

>The 528i Sedan arrives in June 2010.

>The 535i and 550i will be available in September 2010.

A New and Easier Way to Trade in Your Vehicle

noreply@blogger.com (East Bay BMW) — Thu, 25 Feb 2010 18:19:00 +0000

A New and Easier Way to Trade in Your Vehicle through Autotrader and East Bay BMW.

Autotrader.com introduces the trade-in market place where you can get the trade-in value of your vehicle in minutes! Visit http://www.eastbaybmw.com/ and click on "Value your Trade" and enter basic information about your vehicle, year, model, condition and other information. Within seconds you will get an offer--a real offer, a fair offer and then go to East bay BMW, an autotrader participating dealer. When your car is verified, to match the information you submitted, you can use that offer to trade in your car or walk away with a check.

Just go to http://www.eastbaybmw.com/, value your trade. Clear vehicle title required. Other terms and conditions may apply. Call or visit East Bay BMW for more details.

BMW Story of Joy TV Commercial Ad

noreply@blogger.com (East Bay BMW) — Wed, 24 Feb 2010 00:07:00 +0000

BMW Story of Joy TV Commercial ad debuting in North America during the 2011 Winter Olympics in Vancouver. Come to East Bay BMW to experience what Joy feels like.

East Bay BMW Donates a Camera to Matt Kelly

noreply@blogger.com (East Bay BMW) — Mon, 22 Feb 2010 22:01:00 +0000

On December 18, 2009, Matt Kelly was severely injured when he was struck by a semi while riding his bicycle in San Diego. Matt Kelly, a musician and photographer who grew up in Pleasanton, CA was admitted to the hospital in critical condition. After several blood transfusions and countless surgeries, he was stabilized. To the relief of his friends and family, he pulled through and was recently discharged from the hospital. He faces a long and difficult path to regain his ability to walk again.

His friends and family organized a benefit show to help defer the sizable expense of medication and physical therapy. East Bay BMW was pleased to contribute by donating a professional DSLR cameras to Matt. An astounding photographer in his own right, Matt was thrilled to receive a gift that will allow him to stay creative and document his life while he is confined to beds and wheelchairs.

You can follow Matt's recovery at his sister’s blog: http://www.matthewscottkelly.blogspot.com/

To make a donation of your own you can visit: http://www.friendsofmattkelly.com/Site/Main_Page.html

Hendrickcars.com is the primary partner for JR Motorsports #88 car

noreply@blogger.com (East Bay BMW) — Fri, 19 Feb 2010 21:31:00 +0000

Hendrickcars.com is the primary partner for JR Motorsports #88 car for this weekend and next weekend’s Nationwide Series races. Both races are televised on ESPN 2. This Saturday’s race airs at 5:30 PM ET and the 2/27/10 race airs at 4:30 PM ET.

We’re happy to announce that Hendrickcars.com is sponsoring the JR Motorsports #88 Chevrolet in two upcoming Nationwide Series races. Tune in on ESPN 2 this coming Saturday to see twenty-five year old Kelly Bires drive the Hendrickcars.com #88 Chevrolet. Bires signed with JR Motorsports prior to the end of the 2009 season, and competed in his first race under the JRM banner in the series finale at Homestead-Miami Speedway in the No. 5 Chevrolet.
Hendrickcars.com is your place to find top quality used cars. Up to 5000 used vehicles from top manufacturers, plus almost 50% of the vehicles are certified pre-owned used vehicles. In addition, a free CARFAX report is available for every vehicle.

Want to drive a Hendrickcars.com vehicle too? Click here to find a Certified Pre-Owned or Used BMW near you. East Bay BMW in Pleasanton, CA is the only Center of Excellence in Northern California. Come see why.

0.9% APR on select Certified Pre-Owned BMW's at East Bay BMW

noreply@blogger.com (East Bay BMW) — Wed, 03 Feb 2010 00:59:00 +0000

UBER-INSPECTED, 0.9% APR AND CERTIFIED. WHAT ARE WE THINKING?

We think our Certified Pre-Owned vehicles are pretty remarkable so take advantage of our 0.9% financing*. Remember, before these exceptional offers, before the rigorous certification, and before the exceptional value, first, it's a BMW--from East Bay BMW in Pleasanton.

*These offers are valid only for qualified customers who finance a Certified Pre-Owned BMW through BMW Financial Services. To qualify, you must enter into a retail installment sale contract between February 2, 2010 and March 31, 2010 at East Bay BMW. Financing starting at 0.9% APR is available on Certified Pre-Owned 2007 model year 3, 5, 6, 7, X3, X5 or Z4, and on 2008 model year 3 and 5 series (M models excluded). Financing starting at 3.9% APR is available on Certified Pre-Owned 2007 M models.

BMW Inspection 2 Special from East Bay BMW

noreply@blogger.com (East Bay BMW) — Tue, 02 Feb 2010 18:11:00 +0000

BMW Inspection 2
Was $980.99 Now $680.99

Save $300 on your next Inspection 2 Service from East Bay BMW.

Inspection 2 Service includes:
>Engine Oil Service
>Micro-filter replacement
>Inspect Electrical Systems
>Inspect On-Board Computer
>Inspect Engine for Oil/Coolant Leaks

>Top Off all Fluids
>Final Road Test Inspection

>FREE Exterior Detail
>Air Filter

Book our next service appointment online. It's quick, easy and convenient. You can even schedule your maintenance, warranty and alternative transportation needs. Offer expires 2/28/10

BMW Inspection 1 Special at East Bay BMW

noreply@blogger.com (East Bay BMW) — Tue, 02 Feb 2010 18:03:00 +0000

BMW Inspection 1
Was $649.99 Now $449.99

Save $200 on your next Inspection 1 Service from East Bay BMW.

Inspection 1 Service includes:
>Engine Oil Service
>Micro-filter replacement
>Inspect Electrical Systems
>Inspect On-Board Computer
>Inspect Engine for Oil/Coolant Leaks

>Top Off all Fluids
>Final Road Test Inspection

Book our next service appointment online. It's quick, easy and convenient. You can even schedule your maintenance, warranty and alternative transportation needs. Offer expires 2/28/10

East Bay BMW Oil Change Special

noreply@blogger.com (East Bay BMW) — Mon, 01 Feb 2010 22:09:00 +0000

East Bay BMW oil change includes replacement of oil and filter, tire pressure and tire wear check and topping off of all fluids.

$79.95

Book your oil change appointment online. It's quick, easy and convenient. You will be able to schedule all of your maintenance, warranty and alternative transportation needs.

*offer expires 2/28/10

The Hire presented by BMW Films

noreply@blogger.com (East Bay BMW) — Fri, 29 Jan 2010 17:36:00 +0000

A New Cinematic Experience, Presented by BMW Films The Hire features big names, twisting plots and an array of stunning cars.
In 2001, long before filmmakers had really pushed the Internet envelope, BMW launched a film series entitled The Hire. Created exclusively for online viewing, The Hire consists of eight short films (about 10 minutes each) perfected by critically acclaimed Hollywood directors and actor Clive Owen. Although its Internet run ended in 2005, The Hire was viewed over 100 million times, praised by the New York Times and awarded the Cyber Lion Grand Prix prize by the Cannes International Advertising Festival. Action-packed and aesthetically spectacular, The Hire proved that BMW knows how to create more than just luxurious, innovative cars – as if that weren’t enough.

Throughout the series, Clive Owen maintained his role as The Driver, constantly cruising in a variety of breathtaking BMWs. The Hire kicked off with the film Ambush, in which The Driver (seen in a delectable BMW 7 Series) is accosted by a group of armed men who threaten to attack an elderly man guilty of swallowing a large amount of stolen diamonds. After a car chase and shootout, director John Frankenheimer (known for films such as 1962’s The Manchurian Candidate), leaves the viewer with an amusingly ambiguous ending.

Season One continued with Chosen (directed by Ang Lee), The Follow (directed by Won Kar-wai), Star (Guy Ritchie) and Powder Keg (Alejandro Gonzalez Inarritu). In The Follow, The Driver plays private eye for a paranoid actor who instructs Owen to spy on his wife. And although trailing someone is probably not so discreetly done in a head-turning BMW 3 Series and Z3 Roadster, The Driver gets the job done – on his own terms. The Follow also featured Forest Whitaker and Mickey Rourke. In the final two films of Season One, Owen must teach a lesson to a spoiled celebrity (played by Madonna) and rescue a wounded war photographer – while escaping the battle zone under a shower of bullets.

John Woo and Joe Carnahan directed Season Two’s Hostage and Ticker, respectively. Woo, director of Mission: Impossible 2, was praised by The Observer’s Dave Kehr as “arguably the most influential director making movies today.” Known for his stunning use of slow motion and intense action scenes, Woo packed Hostage with plenty of suspense, plot twists and shots of The Driver’s sporty BMW Z4.

Years after The Hire wrapped, film critics and industry executives alike couldn’t stop talking about BMW Films. Many of BMW’s automotive competitors attempted to create their own short films, but the end result often failed in comparison to the artistic precision of The Hire. Time magazine declared that the series “surely deserves the attention of discerning movie watchers,” while the Los Angeles International Short Film Festival awarded BMW with the “Best Action Short” prize for Woo’s Hostage. In 2003, The Hire was permanently added to the film collection at the Museum of Modern Art.
Not long after the success of its short films, BMW partnered with Dark Horse Comics to create The Hire comic series. Over the course of six issues, The Driver returns to take care of some unfinished business; as expected, BMW recruited only the best-of-the-best when it came to putting their ideas and images on paper.

Technologically innovative and artistically captivating, The Hire solidifies BMW’s place among today’s most groundbreaking companies. Known not only for mastering its main craft, but also for its ability to tap into the future of art and entertainment, BMW Films is a profound success story within the realm of cinematic experimentation.

For more information, click here

2010 BMW 328i ON SALE at East Bay BMW

noreply@blogger.com (East Bay BMW) — Fri, 29 Jan 2010 17:12:00 +0000

2010 BMW 328i Sedan

MSRP $39,675
Installed Accessories* $5,997.50

Sale Price $37,775

Lease Special $519+tax/month

Exterior: Crimson Red

Interior: Beige Dakota Leather with Dark Burl Walnut Wood Trim

Options: premium package, rain sensor and auto headlight, dynamic cruise control, navigation system, voice-command, value package, 17" wheels with all season tires, comfort access keyless entry, park distance control, ambiance lighting, real time traffic information and more.

*Additional Accessories: window tint, clear bra on front bumper, black grill, black 19" wheels with performance tires, carpet floor mats.

Term: 36 months

Miles: 30,000 total miles, with .20 cents per excess mile

Drive Off* $5,589 plus tax and license total due at lease signing. Drive off includes $600 security deposit. $350 dispostion fee due at lease end upon return of vehicle.

**All advertised prices exclude government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge. Leasing for above average credit qualified buyers through BMW Financial Services. Lessee responsible for excess wear, tear, & mileage. VIN : A448914 STOCK #300089. Expiration Date : 02-15-2010

Experience the Joy of a Clean Vehicle from East Bay BMW

noreply@blogger.com (East Bay BMW) — Fri, 29 Jan 2010 17:03:00 +0000

Bring your BMW and other make vehicles to experience the joy of clean. East Bay BMW offers detail services for BMW's and any other make vehicle. Call or book your appointment online.

$99.99 Exterior Detail
Exterior Detail speical only valid on Thursdays

$19.99 Engine Cleaning

25% OFF any detail
for new Clients

$24.99 Early Bird Special

8 a.m. to 10 a.m. Extreme Service Wash

$139.99 Rainy Day Special

Any rainy day bring your vehicle in for Interior Detail

*offer expires 2/15/10

Extended Service Contract for Any Make, Any Model

noreply@blogger.com (East Bay BMW) — Fri, 22 Jan 2010 23:50:00 +0000

Extended Service Contract Special

$500 OFF

>Any Make Vehicle
>Any Model
>Less than 100,000 miles
>Less than 10 years old

Contact Financial Services Manager to see if your vehicle qualifies.

*offer valid 2/28/10

2009 Model Year End Sale--Save Up to $9,000

noreply@blogger.com (East Bay BMW) — Fri, 22 Jan 2010 23:32:00 +0000

East Bay BMW's

2009 Model Year End Sale

Click here to view all special pricing on 2009 model year vehicles. Every BMW is photo featured.

Shop at East Bay BMW for that Special Someone

noreply@blogger.com (East Bay BMW) — Fri, 22 Jan 2010 23:24:00 +0000

Shop East Bay BMW for that Special Someone and receive a $15 Gift Card.

It's all on Display at--East Bay BMW. Visit Jana, BMW Accessories Specialist, who will give you a personal and virtual shopping experience. It doesn't take long and once complete receive a $15 gift card.

Email or call Jana at 925-251-7014 Jana for details.

BMW Maintenance Program Upgrade--$500 OFF

noreply@blogger.com (East Bay BMW) — Fri, 22 Jan 2010 23:18:00 +0000

Joyful Savings of $500 OFF

Maintenance Program Upgrade Covers: Engine oil change, filter replacement, vehicle inspections, cabin dust micro filters, air filter replacement, brake pads, brake discs, brake fluid replacement, engine drive belts, windshield wiper inserts, manual transmission clutch disc, manual transmission oil, spark plugs, oxygen sensors and more

Sale Price (including the $500 discount)

1 Series-$2,095
3 Series-$2,095
5 Series-$2,295
6 Series-$2,295
7 Series-$2,495
X3-$1,895
X5-$2,295
X6-$2,295
2008 Z4-$1,895
2009 Z4-$2,095
All Diesel-$2,495
All M Series-$3,495

*Vehicle must be covered under the Original 4 year/50,000 mile warranty to qualify for speical. Some restrictions apply. See a BMW Financial Services Manager for details. Offer expires 2/15/10

East Bay BMW Launches a new Website

noreply@blogger.com (East Bay BMW) — Fri, 22 Jan 2010 23:06:00 +0000

East Bay BMW launches a new website.

Take a look at our new website. We offer online: real time service and detail appointment scheduling, finance application, online specials, 2009 Model Year End Sale and more.

East Bay BMW is a premier full-service dealer offering with an online suite of BMW services including: New BMW Sales, Certified Pre-Owned, Pre-Owned, Finance, Detail, Service, and Parts. All Services are designed to work together in a personalized, high-service manner delivering expertise, convenience, and excellent customer satisfaction.

Our excellent customer satisfaction rating from our valued clients has enabled us to be awarded the prestigious Center of Excellence award 6 times--2002, 2003, 2004, 2005, 2008 and 2009. Visit our website and experience the joy of shopping online.

Experience the "JOY" of Clean from East Bay BMW

noreply@blogger.com (East Bay BMW) — Fri, 22 Jan 2010 23:01:00 +0000

Bring your BMW and other make vehicles to experience the joy of clean. East Bay BMW offers detail services for BMW's and any other make vehicle. Call or book your appointment online.

$99.99 Exterior Detail
Exterior Detail speical only valid on Thursdays

$19.99 Engine Cleaning

25% OFF any detail
for new Clients

$24.99 Early Bird Special
8 a.m. to 10 a.m. Extreme Service Wash

$139.99 Rainy Day Special
Any rainy day bring your vehicle in for Interior Detail

*offer expires 2/15/10

2007 BMW M6 Convertible Service Customer Testimonial

noreply@blogger.com (East Bay BMW) — Tue, 15 Dec 2009 00:41:00 +0000

"Alan Elias was my service advisor and he promptly greeted me when I got there. Surprisingly, he remembered my name and business, even though I have not been there for over a year. He offered me a loaner car which I greatly appreciated. I chose to wait in the customer area instead. I have to say I had an awesome productive time there. The furniture was very comfortable, the quiet and relaxing environment, the free Starbucks coffee, the bottled water, and internet service made my stay memorable."

"I was in the zone working on editing an internet sales letter, as the time flew by. The change of environment as well as the comfort of the location resulted very productive time. In fact I even joked to a few of my friends, that I might just stop there to get some work done every now and again."

"The only thing which would have made an great experience even better would have been a small desk or just a higher table, so a customer can place their laptop on to work if they wanted to."

"I teach small businesses how to take their businesses to the next level; I will be using your service department as an example of how to wow their customers. The service and the experience were the best I have had to date. Alan made me feel like part of the family. When my M6 was ready, Alan sensing that I might have been in a hurry, told me to just take off and they will mail me my boring paperwork later. Wow, no waiting in line at the cashier desk... I left a $20 tip just for a free oil change."

If this service is the new standard, i will be a customer for life,

Tommy Voris

Founder of ShiftSemiars.com