2006 BMW 530i Service Customer Testimonial

"I am an owner of a 2006 530i. I have it serviced at East Bay BMW regularly and am always treated like royalty when I am at the service center. You are receiving this letter now because Rich has gone above and beyond your normal excellence in customer care in the service department. The wheel on my car developed a crack in the rim and was leaking air slowly. The service rep on the initial call said it was due to road hazard and that BMW would not cover it, even though I hadn't even brought the car in yet for inspection. Rich called me back, apologized and asked me to bring the car in for inspection, after which it was determined to be a defect. Rich was so professional in his job that I felt compelled for the first time in my life, to write in and thank you all for the outstanding customer service he personifies. Thank you!"

Scott Fischer

2006 BMW 530i

BMW Joy Sales Event at East Bay BMW

THE YEAR END HOLIDAY EVENT

from East Bay BMW







Holiday Finance Credit of up to $2,500* toward any of America's most fuel-efficient fleet of luxury vehicles, getting up to 36 mpg**. View East Bay BMW's New BMW Inventory.

BMW Ultimate Service™, our comprehensive no-cost maintenance program for 4 years/50,000 miles, whichever comes first. This includes oil services, inspection services, wiper blade inserts, brake pads, brake discs, engine drive belts, brake fluid service, and more.


The joy of driving a BMW will last all year, but these special offers are only for a limited time. Stop by East Bay BMW conveniently located off I-580 at the Santa Rita Exit in Pleasanton.

*Holiday Finance Credit offer is being made by BMW of North America, LLC and only applies to specific new 2009 and 2010 BMW Models leased or financed through BMW Financial Services. Available new 2009 BMW models receiving the credit are: 1 Series, 3 Series (excluding 335d), X3, X5 (excluding X5 xDrive35d) and X6. Available new 2010 models receiving the credit are: 1 Series, 3 Series (excluding 335d), 5 Series (excluding 550i GT), 6 Series, 7 Series, X3, X5 (excluding X5 xDrive35d, X5 M), X6 (excluding X6 ActiveHybrid, X6 M) and Z4. Holiday Finance Credit amounts of either $1,500 or $2,500 are based on model. Holiday Credit must be applied to a Lease, OwnersChoice or Retail Finance contract though BMW Financial Services by January 4, 2010. Holiday Finance Credit is applied directly to the contract, reducing the amount financed and is disclosed as such on the contract. Subject to credit approval.

**Your actual mileage will vary, depending on speed, driving habits, trip length, and driving conditions; actual mileage may be lower.

BMW Service Experience at East Bay BMW

"I have brought my car to East Bay BMW many times. Scott Murphy is the most professional, courteous person I have ever worked with in car sales/service truly second to none. I have a Volvo, Cadillac, and GM cars too and their customer service does not even come close to the customer service I receive at East Bay BMW especially the help Scott Murphy gives me. Thank you for being the best."






Louise Welter
2006 BMW 750Li

Bay Area BMW Service at East Bay BMW

Hello. I am Eric Gordon, Service Manager at East Bay BMW. I would like to welcome you to East Bay BMW's Service Department where we are dedicated to keeping "the ultimate" in your driving machine. Nothing compares to to the exhilaration you feel behind the wheel of your Ultimate Driving Machine--that's why we want to remind you that part of the joy of driving your BMW includes the BMW center you choose to have your BMW serviced.

East Bay BMW offers online real-time appointment scheduling. Visit http://www.eastbaybmw.com/ and click on Service. There you will be able to schedule all of your maintenance, warranty, alternative transportation needs, date, time, and your preferred Service Advisor. An appointment confirmation will be sent to you and can be added to Outlook. You can also change, or cancel an existing service appointment at the convienience of your home.

Additionally, we're proud to offer the following to enhance your excellent experience at East Bay BMW:

-BMW Glass Repair
-Complimentary wash with Service
-Window Tint
-Paintless Dent Repair
-BMW Tire Center
-BMW Lifestyles Boutique

Sincerely,










Eric Gordon
Service Manager
Eric.Gordon@hendrickauto.com

BMW Ultimate Service at East Bay BMW

"I am VERY PLEASED with my service advisor, ALAN ELIAS at BMW of Pleasanton! He is ALWAYS very helpful and ALWAYS in a good mood! He ALWAYS keeps me apprised of what is going on throughout the day when my car is in for service. He should be commended and I will continue to go to East Bay BMW for all my service needs!"
Mary Hargiss
1994 BMW 3 Series