Dazzling Performance from East Bay BMW

DAZZZZLING...
PERFORMANCE.
When you’re driven to perform, it shows. East Bay BMW embodies the caliber of performance exemplified in the BMW brand. East Bay BMW is a winner of the 2009 Center of Excellence Award-which recognizes those who have achieved sales leadership with the highest level of customer satisfaction among all BMW centers during the past year.


Congratulations to East Bay BMW on another dazzling performance.


East Bay BMW
Center of 2009 Excellence

Is Your BMW Lease Ending Soon? Let East Bay BMW Help.

With your lease ending soon, East Bay BMW is available to assist you through every aspect of the lease-end process. One of our professional Lease End Advisors can provide you with straightforward information to help you make a lease end decision that meets your needs.

Q: Do I have to return my BMW to the dealer that I originally leased from?
A: No, you can return your lease to East Bay BMW

Q: How do I know what to expect at the end of my lease?
A: By scheduling an appointment with one of our Lease End Advisors you will be informed of your lease end options.

Q: Should I have a pre-inspection completed prior to my lease maturing?
A: Yes, a pre-inspection will provide you with an itemized list of excess wear and use charges. This information will help you determine whether repairs are necessary and whether or not you wish to complete them before the end of the lease.

Q: How much will it cost me if I am over my original contracted miles?
A: .20 cents per excess mile on all BMW models except BMW 7 series which is .25cents/mile

Q: What do I need to bring when I return my BMW?
A: Both sets of keys, books (navigation disk and cargo cover if BMW came equipped)

Q: What will I be charged for?
A: An itemized list will be provided to you during your pre-inspection or final inspection.

Q: Is it possible to get a new BMW and terminate my current lease early?
A: Yes, often times there are programs available. A Lease End Advisor can provide you with the program details

Q: Can I certify my current BMW and purchase it?
A: Yes, if your BMW qualifies for the BMW Certified Pre-Owned process then East Bay BMW can certify your BMW and process the paperwork to purchase it.

Q: Are there benefits to returning my current BMW and leasing a new BMW?
A: Yes, there are owner loyalty programs available. A Lease End Advisor can provide you with the program details.

For more information on the lease end process, call 888-686-4580 to schedule an appointment with our Lease End Advisors.

Customer Testimonial about Service Visit

"Just want to drop a line and thank East Bay BMW for the polite and helpful assistance I received from your Service Advisor Keven Tastard. I recently purchased a Pre-Owned BMW and was not familiar with the funtions of the car. Kevin took the time to answer all my questions and went out of his way to reset my car because the previous dealership did not do so. So once again THANK YOU very much. You now have a customer for life."

Phil Willer
BMW Service Client

Save the Date for East Bay BMW

Join us as we welcome the all-new BMW 7 Series and Z4

while enjoying fine food and wine from various Livermore Valley Wineries.


Date

Friday, May 15, 2009

Time

5-8 p.m.

Location

East Bay BMW

4350 Rosewood Drive

Pleasanton, CA 94588

RSVP

925-251-7061


Wines from the Livermore Valley Winegrowers Association members: Wente Vineyards, Steven Kent Winery, Ruby Hill Winery, Eagle Ridge Vineyards, Deer Ridge Vineyards and Crooked Vine will be poured. All wine glass sale proceeds will be donated to the Taylor Family Foundation benefiting Camp Arroyo, a camp for special needs children, and the Livermore Valley Winegrowers Foundation for the local children's charities they support.

*Event by invitation only. Invitation to follow in next couple of weeks

Scott's Comments on his Recent Service Visit

"The service folks at East Bay BMW set the standard for service. I've dealt with service folks at Ford, Toyota , and Nissan. No one comes close to what East Bay BMW provides. You should be proud of your staff and the service they perform."

Scott Parsons
2001 BMW 3 Series Client

BMW--Extraordinary Service, Extraordinary Dealer--East Bay BMW

Every new BMW comes standard with more than power and panache. It comes with the security of BMW Ultimate Service, featuring the BMW Maintenance Program and available BMW Assist Safety Plan.

The BMW Maintenance Program has the most comprehensive suite of benefits in its class. And, it comes at no cost for up to 4 years/50,000 miles. The plan spans factory recommendations, such as oil and fluid services, as well as the replacement parts, such as brake pads, brake rotors, wiper blade inserts and much more.

The available BMW Assist Safety Plan includes Automatic Collision Notification, Emergency Request, Enhanced Roadside Assistance, Door Unlock and Stolen Vehicle Recovery. It also includes a BMW-exclusive benefit: Teleservice. This BMW innovation creates a direct link between your vehicle and your local BMW center, which will contact you when a service need presents itself.

At East Bay BMW, we invite you to compare the true cost of owning a BMW to that of the competition. You’ll no doubt see that you’re not just getting The Ultimate Driving Machine®, you’re also getting unrivaled value from East Bay BMW in Plesanton the only Center of Excellence in Northern California.

0.9% APR on Select 2006 Certified Pre-Owned BMW Models

Spring Fever, Cured

0.9% APR*on select 2006 Certified Pre-Owned BMW Models

*Offer expires April 30, 2009. Qualified customers only. Subject to credit approval. Program available through BMW Financial Services NA, LLC. Financing starting at 0.9% APR is available on Certified Pre-Owned 2006 model year 3, 5, X3, X5, and 7 Series models (M3, M5, X5 4.6 and 4.8 is excluded). Financing starting at 3.9% is available on Certified Pre-Owned 2007 model year 3, X3 and X5 Series models (M3, X5 4.6 and 4.8 is excluded). Only certain contract lengths are eligible. Contact East Bay BMW for participation details and vehicle availability.

0.9% APR and BMW will make your First Two Payments

0.9% APR* and BMW will make your first two months' payments


on select 2009 BMW 5 Series, 6 Series, M5 and M6 models

*Available on approved credit through BMW Financial Services for qualified clients. APR offer as low as 0.9%, up to 60 months, for select 2009 models through 5/31/09, $17.05 per $1,000. 2 Month Program offer valid from April 1, 2009 until May 31, 2009. Limited to retail installment sale contracts where payments are due starting in March 2009. See East Bay BMW for eligible contract terms. Reimbursement for the first two payments shall not exceed $ 750.00 per month. First two payments due will be paid by BMW Financial Services NA, LLC on select new 5 Series, 6 Series, M5 Sedan, M6 models and X5 models.

Highest Honors to East Bay BMW in Pleasanton

BMW of North America AWARDS HIGHEST HONORS TO EAST BAY BMW “2009 Center of Excellence Award” focuses on customer satisfaction, brand representation, and operational excellence.

Pleasanton, CA – April 1, 2009 East Bay BMW has been announced today as one of the top performing dealerships in the US by BMW of North America, LLC. The selection is based on customer satisfaction, brand representation, and operational excellence. Only 31 BMW dealers out of 338 nationwide received the “2009 Center of Excellence Award”.

Over the last 10 years, the BMW dealer network has invested over $2.1 billion dollars improving its sales facilities and repair workshops, refining processes and focusing on top-tier customer service, making it one of the most successful franchises in the US.

“While all BMW dealerships offer a premium experience to our customers, East Bay BMW excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President Operations, BMW of North America.

Recent independent studies confirm BMW’s superior customer service performance. J.D. Power and Associates’ Customer Service Index (CSI) Study ranked the BMW dealer network among the top three automotive brand franchises in the US for its superior customer satisfaction and dealer service. And BusinessWeek identified BMW as one of the top 25 “Customer Service Champs” among all companies in the US.

“Anyone who is in the market with money to spend should expect to receive an exceptional customer experience,” said Alan Harris, Vice President Aftersales, BMW of North America. “BMW’s efforts to provide exceptional customer service have become a crucial part of our continued success even in today’s challenging economic climate.”

BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, including motorcycles, the MINI brand, and the Rolls-Royce brand of Motor Cars; DesignworksUSA, a strategic design consultancy in California; a technology office in Silicon Valley and various other operations throughout the country. BMW Manufacturing Co., LLC in South Carolina is part of BMW Group’s global manufacturing network and is the exclusive manufacturing plant for all X5 Sports Activity Vehicles and X6 Sports Activity Coupes. The BMW Group sales organization is represented in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity Vehicle centers, 142 BMW motorcycle retailers, 83 MINI passenger car dealers, and 30 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group’s sales headquarters for North America, is located in Woodcliff Lake, New Jersey.

Information about BMW Group products is available to consumers via the Internet at:
www.bmwgroupna.com
www.bmwusa.com
www.bmwmotorcycles.com
www.miniusa.com
www.rolls-roycemotorcars.com

Journalist note: Information about the BMW Group and its products is available to journalists on-line at the BMW Group PressClub at the following address: www.press.bmwgroup.com.