2007 BMW M6 Convertible Service Customer Testimonial

"Alan Elias was my service advisor and he promptly greeted me when I got there. Surprisingly, he remembered my name and business, even though I have not been there for over a year. He offered me a loaner car which I greatly appreciated. I chose to wait in the customer area instead. I have to say I had an awesome productive time there. The furniture was very comfortable, the quiet and relaxing environment, the free Starbucks coffee, the bottled water, and internet service made my stay memorable."



"I was in the zone working on editing an internet sales letter, as the time flew by. The change of environment as well as the comfort of the location resulted very productive time. In fact I even joked to a few of my friends, that I might just stop there to get some work done every now and again."



"The only thing which would have made an great experience even better would have been a small desk or just a higher table, so a customer can place their laptop on to work if they wanted to."

"I teach small businesses how to take their businesses to the next level; I will be using your service department as an example of how to wow their customers. The service and the experience were the best I have had to date. Alan made me feel like part of the family. When my M6 was ready, Alan sensing that I might have been in a hurry, told me to just take off and they will mail me my boring paperwork later. Wow, no waiting in line at the cashier desk... I left a $20 tip just for a free oil change."

If this service is the new standard, i will be a customer for life,



Tommy Voris


Founder of ShiftSemiars.com